TimeLens Support

We're a small team and we read every message.

support@lumontree.com We typically respond within 1–2 business days

FAQ

How does iCloud sync work?

TimeLens uses iCloud to sync your tasks and projects across your Macs. Your data lives in your private iCloud container — Lumontree has no access to it at any point.

Can I disable iCloud sync?

Yes. Go to System Settings → Apple ID → iCloud and toggle off TimeLens. Your data will remain stored locally on your Mac.

How do I reset my data?

Go to Settings inside TimeLens. You can clear all tracking data from there. Note: this action cannot be undone.

How do I report a bug?

Email support@lumontree.com with a description of the issue, your macOS version, and if possible a screenshot or screen recording. We investigate every report.

Do you offer refunds?

Purchases through the Mac App Store are handled by Apple. For refund requests visit reportaproblem.apple.com.